1. Introduction
Welcome to Willetts Technology, Inc., doing business as Willetts Tech ("Willetts Tech," "we," "us," or "our").
These Terms & Conditions govern your use of our website, electronic communications, and other services made available by Willetts Tech.
By accessing or using our website or services, you agree to comply with these Terms & Conditions. Certain services may be governed by additional agreements, including service contracts, managed services agreements, statements of work, or other written agreements between Willetts Tech and its customers. In the event of a conflict, the applicable written service agreement will govern the services covered by that agreement.
2. Website Use
Our website is intended to provide information about Willetts Tech, our technology solutions, managed IT services, support offerings, and related business activities.
You agree to use our website only for lawful purposes and in a manner that does not interfere with its operation, security, or availability to others.
Willetts Tech reserves the right to modify, suspend, or discontinue any portion of its website at any time without prior notice.
3. Products and Services
Willetts Tech provides information technology services, including managed IT services, technical support, cybersecurity solutions, cloud services, telecommunications, and other technology-related products and services.
Information presented on our website is provided for general informational purposes and does not constitute a binding offer or guarantee of service availability, pricing, or performance.
Specific services, pricing, responsibilities, service levels, and contractual obligations are established through individual customer agreements, proposals, or other written arrangements.
4. Intellectual Property
Unless otherwise indicated, content appearing on the Willetts Tech website, including text, graphics, logos, designs, and other original materials, is owned by or licensed to Willetts Tech and is protected by applicable intellectual property laws.
You may view, download, or print website materials for personal or internal business reference, provided that such use does not infringe upon our intellectual property rights or those of third parties.
Unauthorized reproduction, redistribution, or commercial use of our website content is prohibited without prior written permission.
5. Electronic Communications
Willetts Tech may communicate with customers, prospective customers, vendors, and other individuals using electronic methods, including email, SMS/text messaging, customer support portals, and other electronic communication systems.
Electronic communications may include service-related information, technical support responses, account notifications, scheduling information, and other business-related correspondence.
While Willetts Tech makes reasonable efforts to maintain reliable communications, electronic messages may be delayed, filtered, intercepted, or otherwise affected by circumstances outside our control.
Electronic communications should not be relied upon as the sole method of reporting critical emergencies or urgent service outages unless explicitly designated for that purpose in an applicable service agreement.
6. SMS/Text Messaging Terms & Conditions
6.1 Program Name and Description
The Willetts Tech Customer Communications SMS Program provides customers and individuals who have opted in with text-based communications related to Willetts Tech products, services, and customer support.
Depending on the nature of the customer's relationship with Willetts Tech, messages may include:
- Responses to customer inquiries and technical support requests.
- Helpdesk communications, troubleshooting updates, and service ticket notifications.
- Appointment scheduling, confirmations, and reminders.
- Service-related notifications, account updates, and follow-up communications.
- Responses to customer-initiated text messages.
- Other operational or transactional communications related to services requested from Willetts Tech.
This SMS program is primarily intended to facilitate customer service and business-related communications rather than unsolicited promotional messaging.
6.2 Consent to Receive SMS Messages
Individuals may opt in to receive SMS/text messages from Willetts Tech through approved consent methods, such as website forms, direct requests, or other documented consent processes.
By voluntarily opting in, you authorize Willetts Tech to send SMS/text messages to the mobile phone number you provide for the specific communications described at the time of consent.
Consent to receive SMS messages is not a condition of purchasing products or services from Willetts Tech.
Providing a telephone number or accepting these general Terms & Conditions does not, by itself, constitute consent to receive recurring SMS communications.
Willetts Tech will respect applicable consent requirements and messaging preferences.
6.3 Message Frequency
Message frequency varies depending on your interactions with Willetts Tech, the nature of your service requests, and your communication preferences.
For example, individuals with active technical support requests may receive multiple messages during the resolution of a service issue, while others may receive messages less frequently.
There is no fixed number of messages associated with this customer communications program.
6.4 Message and Data Rates
Message and data rates may apply.
Willetts Tech does not charge a separate subscription fee for participation in its customer communications SMS program. However, your mobile carrier may charge fees for sending or receiving SMS messages according to your wireless service plan.
You are responsible for any messaging or data charges imposed by your mobile carrier.
6.5 Opting Out of SMS Communications
You may opt out of receiving SMS/text messages from Willetts Tech at any time by replying STOP to any message received from our SMS program.
After replying STOP, you may receive a final confirmation message indicating that you have been unsubscribed. No additional messages will be sent through the opted-out messaging program unless you subsequently provide new consent.
You may also contact Willetts Tech directly to request changes to your messaging preferences.
Opting out of SMS communications does not affect your ability to receive services or communicate with Willetts Tech through other available channels, such as telephone or email.
6.6 SMS Assistance and Support
For assistance with our SMS messaging program, reply HELP to any message received from Willetts Tech.
You may also contact our support team directly:
Email: helpdesk@willettstech.com
Phone: 301-722-5800
6.7 Supported Carriers and Delivery
SMS message delivery depends on your wireless carrier, device compatibility, network availability, and other factors beyond the control of Willetts Tech.
Carriers are not liable for any delayed or undelivered messages.
Willetts Tech cannot guarantee that every SMS message will be successfully delivered or received within a specific timeframe.
6.8 SMS Privacy and Information Sharing
Willetts Tech respects the privacy of individuals participating in its SMS communications program.
Mobile phone numbers, SMS opt-in information, and messaging consent records are used to facilitate communications and manage messaging preferences.
We do not sell or share your SMS opt-in data or personal information with third parties or affiliates for marketing purposes.
Information may be processed by authorized communications service providers solely to support messaging delivery, customer service operations, and related business functions.
For additional information about how we collect, use, and protect personal information, please review our Privacy Policy.
7. Privacy and Data Protection
Your privacy is important to Willetts Tech.
Our collection, processing, storage, and disclosure of personal information are governed by our Privacy Policy and any applicable contractual or legal obligations.
By using our website or communicating with us electronically, you acknowledge that personal information may be processed in accordance with our Privacy Policy.
Please review our Privacy Policy for further information.
8. Third-Party Services and Links
Our website and services may include links to third-party websites, applications, platforms, or service providers.
These third-party services may be subject to their own terms, conditions, and privacy policies.
Willetts Tech does not control and is not responsible for the content, privacy practices, availability, or operation of independently operated third-party websites or services, except as otherwise provided under applicable law or written agreements.
9. Disclaimer of Warranties
Willetts Tech makes reasonable efforts to maintain accurate website information and reliable electronic communication systems.
However, our website and its publicly available content are provided on an "as available" basis without warranties of uninterrupted availability, accuracy, or fitness for a particular purpose, to the extent permitted by applicable law.
This disclaimer does not modify warranties, service-level commitments, or other obligations expressly established in separate written agreements with our customers.
10. Limitation of Liability
To the extent permitted by applicable law, Willetts Tech is not responsible for losses or damages resulting solely from temporary website unavailability, third-party telecommunications failures, delayed electronic communications, or other circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or to override obligations established through an applicable written service agreement.
11. Changes to These Terms & Conditions
Willetts Tech may update these Terms & Conditions periodically to reflect changes in our services, business operations, technology platforms, or applicable legal and regulatory requirements.
Updates will be published on this page, along with a revised effective date.
Continued use of our website following publication of updated terms constitutes acknowledgment of the revised terms to the extent permitted by applicable law.
Material changes affecting existing contractual services will be handled in accordance with the applicable customer agreement.
12. Contact Information
If you have questions regarding these Terms & Conditions, our website, or our SMS communications program, please contact:
Willetts Technology, Inc. (Willetts Tech)
Website: https://www.willettstech.com
Email: helpdesk@willettstech.com
Phone: 301-722-5800
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Maryland, United States, without regard to conflict-of-law principles, except where otherwise required by applicable law or an existing written agreement.
