- Posted on Sep 22, 2016
A Custom Online Platform Powers A Better Customer Experience
The Business Need
The Manufacturing Skill Standards Council (MSSC) is an industry-led, training, assessment and certification system that provides front-line production and material handling workers with two industry-defined and federally-endorsed certifications. The purpose of the certification is to allow candidates to demonstrate that they have acquired the skills needed in the technology-intensive jobs of the 21st century.
In order to seamlessly provide the assessments across the country, MSSC needs to coordinate with both the candidates working towards certification and the assessment centers providing the tests. To do so, MSSC relies on an online portal where candidates can log in to schedule assessments, view scores, and print certification certificates. Prior to working with Willetts Technology, the basic portal did not meet all of MSSC’s business needs.
As its business grew, MSSC’s portal functionality needs also grew. The original portal was no longer enough and the foundation of the portal was not designed to handle the necessary upgrades. MSSC needed a solution that would not only meet the immediate needs of the business but would also be able to grow as their business needs and requirements changed.
The Willetts Technology Solution
MSSC engaged Willetts Technology to build a better foundation to handle the existing functionality and future development. The Willetts team designed and built a custom platform tailored to fit MSSC’s specific needs and goals.
There was a long list of goals for the new portal. The most important of these was to improve the user experience for the candidates, site coordinators at the assessment centers, and MSSC staff. There were also a number of secondary goals that included simplifying the processes within the portal, eliminating unneeded applications and improving overall operation.
The updated portal designed by Willetts Technology has fulfilled the MSSC goals and greatly improved the user experience. The new portal is also mobile-friendly and clean and easy-to-use.
The resulting system addressed all MSSC needs by catering to MSSC employees, candidates and assessment centers. Additionally, the platform is built to support MSSC’s growth for years to come.